My parents are deaf. Text to 911 technology isn’t widely adopted in the United States. If there was an emergency, how could my parents contact 911?
If there's a robbery or an active shooter situation, texting is safer than speaking to 911 dispatchers. If a person has an accent or a speech disability, texting 911 is easier. For non-English speakers, calling 911 is a barrier.
The current text to 911 technology stack relies on the user to provide an accurate address, cannot receive images of the emergency, and does not allow the user to provide specific details of the emergency.